Claims Manager


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Role: Claims Manager - Construction and Renewables

Salary: Circa £60,000 for London/ Circa £45,000 for National

Aviva are looking for a Claims Manager who has previous experience in dealing with construction / renewables claims, including coinsurance and reinsurance.

This is an outward facing role liaising with clients, adjusters' lawyers, brokers, and other relevant external / internal stakeholders managing a large and complex claims portfolio including maintenance of case estimates.

Responsible for the management of a complex and high value claims portfolio for AIL and AIIDAC UK Branch, as well as supporting quality assurance of claims being handled within TCS.

A bit about the job:

Aviva believe that claims are our shop window. Claims management is an opportunity for us to provide excellent customer service, enabling customer retention.

The team is market renowned as a major leader in UK construction and engineering claims, increasing pivoting towards global cover. We are looking for an experienced claims manager, capable of managing client expectations in complex cases effectively and in line with policy and TCF principles, to ensure that claims are settled cost effectively.

Skills and experience we're looking for:
  • Act as a credible representative for Aviva
  • Knowledge and ability to coach and guide less experienced members of own team and wider teams
  • Knowledge of external environment and external developments with respect to business areas
  • Good working knowledge of construction, engineering and renewables claims and Ability to liaise with other areas of the business, e.g., underwriters and risk engineers
  • Holds ACII certificate / relevant professional qualification /equivalent in-role claims handling experience

What you'll get for this role:
  • Salary between Circa £60,000 for London/ Circa £45,000 for National (depending on location, skills, experience, and qualifications)
  • Generous pension (starting level Aviva contributes 8% when you contribute 2%)
  • Eligibility for annual performance bonus
  • Family friendly parental and carer's leave
  • 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for Aviva products
  • Brilliant flexible benefits including electric cars
  • Aviva Matching Share Plan and Save As You Earn scheme
  • 21 volunteering hours per year

Aviva is for everyone:

We are inclusive - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Manisha Dinesh a call on or send an email to
Date Posted: 27 September 2022
Job Expired - Click here to search for similar jobs